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Frequently Asked Questions:  ORIGINAL ART

 

What is your Shipping Policy?

When you're ready to purchase, rest assured that I will carefully package your art to ensure a safe journey. For original artwork, I use either FedEx or USPS and will ship your original art with 2-7 days. In most cases, I will be providing you with a tracking number. Shipping costs are presented during the check out process. If you live in the San Francisco Bay Area, I'll be happy to deliver your art to you in person. Should you encounter any issues, please feel free to contact me and I'll work with you to make it right.

If you'd like to see how I prepare original artwork for shipping, click here for a video.

What is your Policy on Returns/Exchanges/Refunds?     

I want you to be super happy with your new art. If you're not for any reason, please contact me and I'll work with you to exchange it for another piece or offer you a refund (minus shipping costs). 


How is the Art Piece Finished/Protected?

Each piece of art on canvas or wood has been varnished to protect it from UV, dust, etc. However, please avoid hanging art in direct sunlight. Each piece on canvas or wood is also wired and ready to hang. Art on paper is not varnished as it is most suitable under glass with matting or spacers to keep the art from touching the glass.

Please note that colors may vary from monitor to monitor.  I do my best to provide you with an image that is as close to the original as possible.

 

Frequently Asked Questions:  PRINTS

For printed art, I have partnered with Skyline Art Printing. Please use this link to access information about their shipping and returns.

 

 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I want you to be 100% satisfied with your new art. If for any reason you are unhappy, please contact me at bettykrauseart@gmail.com or call me at 425-417-1788. I'll work with you to make it right or offer you a refund (minus shipping).

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I use the highest quality paints, canvases, wood and supplies in the creation of my art. All prints are made on archival paper. More information here:

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